Man With a Van West Brompton Terms and Conditions

These Terms and Conditions govern the provision of man and van and related removal services by Man With a Van West Brompton. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following definitions apply:

Client means the individual or business booking or using our services.

Company means Man With a Van West Brompton, providing man and van and removal services.

Services means any transport, loading, unloading, packing, moving, or related services supplied by the Company.

Job means the specific service order agreed between the Client and the Company, including date, time, vehicle size, staffing level and agreed price or pricing structure.

Goods means the items and personal property that the Company is asked to move, handle or otherwise deal with under the Job.

2. Scope of Services

The Company provides man and van and removal services for domestic and commercial customers, including collection, transport and delivery of Goods. Services may also include loading, unloading and, where agreed, basic assistance with packing or furniture positioning.

The exact scope of each Job will be agreed at the time of booking. Any services not expressly confirmed in writing or in the booking confirmation will be considered additional and may incur extra charges, subject to availability.

3. Booking Process

3.1 Booking request

The Client may request a quotation or make a booking by contacting the Company and providing accurate details of the required service, including:

Pickup and delivery addresses

Property access details, such as floors, lifts, stairs, parking and restrictions

Approximate volume, size and nature of the Goods

Proposed date and time of the Job

Any special requirements, such as dismantling, assembly or handling of fragile or high-value items.

3.2 Quotations

Any quotation provided by the Company is based on the information supplied by the Client and is not binding if that information is incomplete or inaccurate. Quotations may be provided as a fixed price or as an estimated time-based fee. The Company reserves the right to revise or withdraw any quotation before a booking is confirmed.

3.3 Confirmation of booking

A booking is only confirmed when the Company has accepted the Job and provided confirmation to the Client. The Company may, at its discretion, require a deposit or pre-payment as a condition of confirming the booking.

The Client is responsible for checking the booking confirmation to ensure that all details are correct. Any changes must be notified to the Company as soon as possible and may result in a change to the price or availability.

4. Pricing and Payments

4.1 Pricing structure

The Company may charge for Services on a fixed-price basis or on an hourly rate, with or without a minimum charge period. Pricing will be communicated to the Client before the booking is confirmed.

Prices may take into account factors including service area, travel distance, size of vehicle, number of porters required, access difficulties and any additional services requested. Where parking charges, tolls or congestion charges apply, these may be added to the final invoice.

4.2 Deposits and pre-payments

The Company may require a deposit or full pre-payment to secure a booking. Any such requirement will be communicated at the time of booking. Deposits may be non-refundable or partially refundable, subject to the cancellation terms set out in these Terms and Conditions.

4.3 Payment methods and timing

Unless otherwise agreed in writing, payment is due immediately upon completion of the Job. The Company may accept various forms of payment, such as card payments or bank transfers, as notified to the Client in advance.

For business Clients with agreed credit terms, payment must be made within the period specified on the invoice. The Company reserves the right to charge interest and reasonable recovery costs on overdue amounts in accordance with applicable UK law.

4.4 Additional charges

Additional charges may apply where:

The Job takes longer than initially estimated due to factors outside the Companys control, including but not limited to delays caused by the Client, third parties, or access issues.

The Client requests additional Services not originally agreed at the time of booking.

Parking, waiting time or permits incur extra costs.

The Goods include items that are heavier, bulkier or more complex to handle than initially disclosed.

5. Cancellations and Amendments

5.1 Client cancellations

The Client may cancel a booking by giving notice to the Company. Any applicable cancellation charges will depend on the notice period given:

Cancellations made more than 48 hours before the scheduled start time may be refunded in full or subject to a nominal administration fee, as notified to the Client.

Cancellations made within 24 to 48 hours of the scheduled start time may incur a partial charge, which may include all or part of any deposit paid.

Cancellations made within 24 hours of the scheduled start time may be charged up to the full quoted price, at the Companys discretion.

5.2 Amendments

The Client may request to change the date, time, service details or scope of work. The Company will use reasonable efforts to accommodate such changes, subject to availability. Amendments may result in a revised quotation or additional charges. Short-notice changes may be treated as cancellations and re-bookings, depending on circumstances.

5.3 Company cancellations or delays

The Company reserves the right to cancel or reschedule a Job in the event of circumstances beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, staff illness, accidents, road closures or safety concerns. In such cases, the Company will notify the Client as soon as reasonably practicable and will offer an alternative date or a refund of any pre-payments made for Services not delivered. The Company shall not be liable for any indirect or consequential losses arising from such cancellation or delay.

6. Client Responsibilities

The Client agrees to:

Provide accurate and complete information about the Goods and access conditions.

Ensure that the Goods are properly packed, secured and ready for transport, unless packing services have been expressly agreed.

Arrange suitable parking and access for the Companys vehicle at both collection and delivery locations, complying with any local rules.

Be present, or ensure that an authorised representative is present, throughout the Job to provide access, directions and confirmation of items to be moved.

Check the property and vehicle at completion to ensure all Goods have been collected and delivered as required.

7. Items Excluded or Carried at Owner Risk

The Company will not carry or handle any items that are illegal, hazardous or prohibited under applicable law or regulations. This includes, but is not limited to, explosives, flammable substances, chemicals, firearms, drugs, cash, precious metals, perishable goods, live animals or plants, and any items whose transport would require special licences or equipment.

High-value or fragile items, such as jewellery, artwork, antiques, electronic equipment and glass, are carried at the Clients risk unless both parties have agreed specific arrangements in writing and, where applicable, additional insurance cover.

8. Liability and Limitations

8.1 Duty of care

The Company will exercise reasonable care and skill in handling and transporting the Goods. However, the Companys liability is subject to the limitations set out in this section.

8.2 Exclusions of liability

The Company shall not be liable for any loss, damage or delay arising from:

Faulty or inadequate packing by the Client, where packing is not provided by the Company.

Normal wear and tear, scratching, scuffing or minor marks occurring during reasonable handling.

Pre-existing damage or defects in the Goods.

Losses resulting from changes in temperature, humidity or atmospheric conditions.

Any delay or failure caused by events outside the Companys reasonable control.

8.3 Limitation of liability amount

Unless otherwise agreed in writing, the Companys total liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, shall be limited to a reasonable amount based on the cost or value of the affected Goods, subject to an overall cap per Job. The applicable cap, if any, will be communicated to the Client on request.

The Company shall not be liable for any indirect or consequential losses, including loss of profit, loss of business, loss of opportunity or loss of enjoyment.

8.4 Claims procedure

The Client must inspect the Goods and notify the Company of any visible loss or damage as soon as reasonably possible, and in any event within a short period after completion of the Job. Any claim must include reasonable evidence of the loss or damage suffered. Failure to report issues within a reasonable time may affect the Companys ability to investigate and may limit or exclude liability.

9. Waste and Environmental Regulations

The Company operates in accordance with relevant UK waste and environmental regulations. The Company is not a licensed waste carrier unless specifically stated and therefore may not be able to remove or dispose of certain items, such as general household waste, construction debris, hazardous materials or electrical waste requiring special treatment.

Where the Service includes the removal or disposal of unwanted items, this must be agreed in advance. The Client remains responsible for ensuring that any items presented for removal comply with applicable laws and do not include prohibited or hazardous materials.

The Company reserves the right to refuse to carry or dispose of any items that appear to be waste requiring licensed disposal or that present a health, safety or environmental risk. Any additional costs incurred due to incorrect information provided by the Client about the nature of items for disposal may be charged to the Client.

10. Access, Parking and Property Damage

The Client is responsible for arranging suitable access and parking for the Companys vehicle, including any permits or permissions required. Any parking fines or penalties incurred as a direct result of the Clients instructions or lack of appropriate arrangements may be charged to the Client.

The Company will take reasonable care to avoid damage to property during the Job. However, the Client should take sensible precautions, such as protecting floors, doorways and fixtures, especially in tight or difficult access areas. The Company is not liable for damage caused by moving Goods through areas where the Client has insisted that access be attempted despite a clear risk of damage.

11. Insurance

The Company maintains appropriate insurance in connection with the provision of its Services, as required by applicable law and good industry practice. This may include vehicle insurance and, where applicable, public liability cover. Details of insurance cover can be provided to the Client on request.

The Client is encouraged to maintain their own insurance for Goods in transit and for high-value or fragile items, especially where the value of the Goods exceeds any liability limits maintained by the Company.

12. Complaints and Dispute Resolution

The Company aims to provide a professional and reliable service. If the Client is dissatisfied with any aspect of the Services, they are encouraged to raise the issue with the Company as soon as possible so that it can be investigated and addressed.

The parties will use reasonable efforts to resolve any disputes through discussion and negotiation in good faith. If a dispute cannot be resolved informally, the parties may consider mediation or other forms of alternative dispute resolution before pursuing legal proceedings.

13. Data Protection and Privacy

The Company may collect and process personal information such as names, addresses and contact details for the purposes of providing Services, handling bookings, processing payments and communicating with Clients. The Company will handle personal data in accordance with applicable UK data protection laws and will take reasonable steps to keep such information secure.

The Client consents to the Company using their personal information for administrative purposes and, where appropriate, for providing relevant service information. The Company will not sell personal data to third parties.

14. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the Services provided, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, subject always to any rights the Client may have under mandatory consumer protection laws.

15. General Provisions

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

No waiver by the Company of any breach by the Client shall be considered as a waiver of any subsequent breach of the same or any other provision.

The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the relevant Job. Clients are encouraged to review the latest Terms and Conditions prior to making a booking.

By confirming a booking with Man With a Van West Brompton, the Client acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.