Man With A Van West Brompton Terms and Conditions

These terms and conditions set out the basis on which Man With A Van West Brompton provides moving, delivery, transport, and related removal services in the UK. By making a booking, confirming a quotation, or instructing us to begin work, the customer agrees to be bound by these terms. Please read them carefully before placing an order. If any part of these terms is unclear, the customer should request clarification before the service begins. These terms are designed to be fair, practical, and consistent with applicable UK law, while protecting both the customer and the service provider.

The phrase “we,” “us,” and “our” refers to the service provider operating under the name Man With A Van West Brompton. The phrases “you” and “customer” refer to the person, business, or organisation making the booking or receiving the service. These terms apply to all standard van hire with driver services, item collections, furniture moves, light removals, and associated labour unless a separate written agreement states otherwise. Any special arrangements must be confirmed in writing to be valid.

Our services are intended for lawful domestic and commercial transport only. We may refuse or discontinue a booking where the requested work would be unsafe, unlawful, beyond the agreed scope, or likely to cause damage that cannot reasonably be avoided. We reserve the right to make reasonable operational decisions, including the use of subcontracted support or alternative vehicles where necessary to complete the work safely and efficiently.

Booking Process

A booking may be made by phone, email, online enquiry form, messaging platform, or any other method we make available from time to time. A booking is not confirmed until we have accepted the job, provided an estimated or fixed price, and the customer has agreed to the key service details. Those details may include collection and delivery addresses, dates and times, property access conditions, estimated load size, item descriptions, floor levels, parking limitations, and any special handling requirements. The customer must ensure all information supplied is accurate and complete.

Once a quotation is issued, it remains valid only for the period stated in the quote or, if no period is stated, for a reasonable time based on availability and market conditions. Quotes are usually based on the information provided at the time of enquiry. If the actual work differs materially from the information supplied, we may revise the quote before or during the service. This includes changes to volume, weight, waiting time, distance, access issues, number of items, or the need for additional labour. Any revised charge will be explained to the customer as soon as reasonably practicable.

We may ask for photographs, item lists, or other details to assess the job. The customer must disclose any heavy, fragile, high-value, hazardous, or difficult-to-move items before booking. Failure to disclose such information may lead to delays, extra charges, refusal of service, or limited liability for resulting issues. We may also refuse to transport goods that are illegal, unsafe, improperly packaged, or likely to breach waste or transport regulations.

If the customer requires a time-specific arrival window, we will try to accommodate it but do not guarantee exact arrival times unless expressly stated in writing. Delays may occur due to traffic, weather, prior jobs, access restrictions, or circumstances beyond our control. Where possible, we will communicate meaningful delays and agree a revised arrival time. Any booking that depends on third-party access, parking permissions, or building management approval is the customer’s responsibility to arrange in advance.

Payments

Payment terms will be confirmed at the point of booking or before the service begins. Unless otherwise agreed, payment is due on completion of the work on the day of service. We may require a deposit, part payment, or full prepayment for certain bookings, especially where resources are reserved in advance, distances are significant, or the job is time-sensitive. Any deposit paid is taken as confirmation of the booking and may be non-refundable in the circumstances set out below.

Accepted payment methods may include bank transfer, debit card, credit card, cash, or other methods we specify. All charges are quoted in pounds sterling unless stated otherwise. The customer is responsible for ensuring that payment is made in full and without deduction. If a payment is reversed, refused, disputed without reasonable grounds, or otherwise fails, we may charge reasonable administrative costs and suspend further services until the account is settled.

If the job takes longer than estimated because of reasons outside our control or because the customer requests additional work, additional charges may apply. These may include waiting time, extra labour, tolls, parking, congestion charges, materials, or disposal fees if previously agreed. We will always aim to keep any extra charges reasonable and proportionate to the work involved. Invoices, where issued, should be paid by the due date shown on the invoice. Overdue balances may be subject to lawful interest and recovery costs.

Cancellations and Amendments

The customer may cancel or reschedule a booking by giving notice as early as possible. Cancellations made a reasonable time before the scheduled service may be accepted without charge, depending on whether any costs have already been incurred. Where a deposit has been taken, whether it is refundable will depend on the notice given and any preparatory work completed. If the customer cancels at short notice or fails to make the property or goods available, we may retain some or all of the deposit to cover administrative and lost-time costs.

If cancellation occurs after our team has already departed for the job, arrived at the address, or begun loading, the customer may be charged a cancellation fee or the full agreed minimum charge, whichever is appropriate in the circumstances. We will act reasonably when assessing cancellation charges and will take into account travel time, labour allocated, and any loss of business caused by the late cancellation. Amendments to the booking, such as changed dates, altered addresses, or additional items, are subject to availability and may affect the price.

We reserve the right to cancel or suspend a booking if we believe the job cannot be completed safely, legally, or within the agreed terms. Reasons may include severe weather, vehicle breakdown, staff illness, blocked access, unsafe loading conditions, unpaid balances from a previous job, or the customer’s failure to disclose important information. Where we cancel for reasons within our control, we will use reasonable efforts to rearrange the service or refund any deposit for work not performed, subject to lawful deductions for costs already incurred.

Customer Responsibilities

The customer must ensure that all items are packed securely and are suitable for transport unless we have agreed to pack them. Fragile items should be suitably protected, and liquids, perishables, live plants, and electronics should be prepared appropriately. The customer is responsible for disassembling items unless disassembly has been included in the service. If we agree to move items from or into a property, the customer must ensure there is safe access to the premises and that floors, stairways, and pathways are clear enough for the work to be carried out without unnecessary risk.

The customer must obtain any necessary permissions, permits, access codes, parking arrangements, or building approvals required for the move. We are not liable for delays or extra costs caused by failure to arrange these matters. The customer should also ensure that any item to be moved does not breach health, safety, customs, trading, or waste laws. Where the customer asks us to load goods into a vehicle that appears unsafe, leaking, contaminated, or otherwise unsuitable, we may decline to handle it. If we proceed at the customer’s request, any resulting risk may remain with the customer to the fullest extent permitted by law.

Liability and Damage

We will take reasonable care when handling items and carrying out the service. However, our liability is limited to losses directly caused by our negligence or breach of contract, and only where such loss was reasonably foreseeable. We are not responsible for indirect or consequential losses, including loss of profit, loss of opportunity, emotional distress, or business interruption, except where the law does not allow such exclusion. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

Customers should notify us of any particularly valuable items before the move, such as antiques, artwork, cash, jewellery, collectibles, or documents. Unless we specifically agree in writing to a higher level of care or insurance, we are not liable for damage to items that are inherently fragile, poorly packed, already defective, or not suitable for transport. We are also not liable for minor cosmetic marks, scuffs, or wear and tear that occur during a normal move where reasonable care has been taken. Any claim for damage must be reported as soon as reasonably possible and in any event within a reasonable time after the service.

Waste Regulations and Disposal

Where our service includes removal of unwanted items, the customer must clearly identify what is to be disposed of and what is to be retained. Waste collection and disposal are subject to UK waste laws and environmental obligations. We may only transport and dispose of waste in accordance with applicable regulations, including proper segregation, lawful transfer, and delivery to authorised facilities where required. We may ask for additional details about the waste type before agreeing to collect it.

The customer must not present hazardous waste, clinical waste, asbestos, chemicals, oils, pressurised containers, gas cylinders, electrical waste that requires special handling, or any item that would place us in breach of the law unless we have expressly agreed in advance and are lawfully able to handle it. If prohibited items are discovered during loading or disposal, we may refuse to move them, return them to the customer, or charge extra for the time wasted and any lawful handling needed. The customer remains responsible for the lawful ownership and description of any item handed over for disposal.

Where waste transfer documentation, receipts, or other records are needed, the customer agrees to cooperate and provide accurate information. We may not be able to dispose of certain waste streams on the same day as the move, and additional charges may apply for specialist disposal. If the customer instructs us to leave items on public land, outside a property without permission, or in any manner contrary to waste rules, we will refuse that instruction. The customer indemnifies us against losses arising from any false description of waste or unlawful disposal request made by the customer.

Property Access, Safety, and Unforeseen Conditions

The customer must ensure that the route into and out of the property is safe and suitable for lifting and carrying. If access is difficult due to narrow stairs, lift restrictions, low ceilings, weak flooring, locked gates, poor lighting, pets, or other hazards, the customer must warn us in advance. We may stop work if conditions become unsafe or if an item cannot be moved without unreasonable risk of damage or injury. In such cases, the customer may still be charged for time already spent and reasonable travel costs.

If weather, road closures, accidents, vehicle faults, public events, or other unforeseen events prevent timely completion of the service, we will use reasonable efforts to continue, rearrange, or complete the job as soon as possible. We are not liable for delay caused by events outside our reasonable control. This includes force majeure events such as fire, flood, strike, civil disturbance, epidemic, terrorism, or governmental restrictions. Where performance is made impossible or substantially delayed by such circumstances, either party may have the right to postpone or cancel the affected booking without further liability, except for charges already properly incurred.

We may use protective equipment, blankets, straps, trolleys, and other moving aids to carry out the job safely. The customer acknowledges that these may be used at our discretion to reduce the risk of harm. If the customer requests a method that we consider unsafe, we may refuse that method and choose a safer alternative. Any instruction that conflicts with health and safety requirements will not be followed. The customer agrees not to interfere with safe loading practices or require staff to lift items beyond reasonable safe handling limits.

Claims, Complaints, and Dispute Handling

If the customer believes there has been a problem with the service, they should notify us promptly with clear details. We may request photographs, a description of the issue, proof of value, and any supporting information needed to assess the matter fairly. We aim to resolve concerns in a practical manner, which may include repair, replacement, partial refund, or another reasonable remedy where appropriate. Any remedy will depend on the facts, the extent of the loss, and the limitations of liability set out in these terms.

Nothing in these terms prevents the customer from exercising rights available under UK consumer law where applicable. If any provision of these terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in force. The fact that we do not enforce a right on one occasion does not mean we waive that right for the future. These terms may be updated from time to time, and the version in force at the time of booking will apply unless a later written variation has been agreed.

Governing Law

These terms and conditions, and any dispute or claim arising from them or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have non-exclusive jurisdiction to hear any dispute arising from the provision of services, payment issues, cancellation claims, liability questions, or related matters, unless mandatory consumer rules provide otherwise. If the customer is located outside England and Wales, these terms will still be interpreted in accordance with the same governing law to the fullest extent permitted by applicable law.